Kathmandu. The National Financial Ombud (NFO) has dismissed a complaint filed against a bank for international payment fraud of more than 1 million South African rand (R1 million). The Ombud concluded that the bank had acted in accordance with its legal and regulatory obligations and was not responsible for the damages suffered by the complainant. <\/p>\n
The controversy erupted when an international customer trying to pay for a media and PR service was scammed by hacking an email and changing their bank account details. More than 1 million rand was transferred to the fraudsters’ accounts after the fraudsters removed their real bank account details and entered the details of a recently opened account in their own name. <\/p>\n
The complainants had accused the bank of not taking adequate precautions while opening a new account and not investigating the media service payment in the account registered in the construction business even though it was suspicious. However, the NFO has held that since the disputed amount never reached the complainant’s account, his bank-customer relationship with the bank has not been established and therefore the bank’s ‘duty of care’ does not apply. <\/p>\n
The ombud also concluded that the bank has followed all the regulatory provisions including the Financial Intelligence Centre (FIC) Act, the Currency and Exchanges Manual for Authorised Dealers (CEMAD) and the necessary due diligence process, stating that the responsibility of sending the money to the wrong account is on the remitting party. <\/p>\n
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Kathmandu. The National Financial Ombud (NFO) has dismissed a complaint filed against a bank for international payment fraud of more than 1 million South African rand (R1 million). The Ombud concluded that the bank had acted in accordance with its legal and regulatory obligations and was not responsible for the damages suffered by the complainant. […]<\/p>\n","protected":false},"author":1,"featured_media":33477,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[102,123,126,129,147],"tags":[],"class_list":["post-33481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-international-en","category-banking-update-en","category-banking-news-en","category-special-en","category-news-en"],"acf":[],"jetpack_featured_media_url":"https:\/\/english.bankingsansar.com\/wp-content\/uploads\/2026\/07\/banking-1.jpg","publishedDateNp":"\u0967\u0966 \u0936\u094d\u0930\u093e\u0935\u0923 \u0968\u0966\u096e\u0969, \u0906\u0908\u0924\u0935\u093e\u0930 \u0967\u096c:\u096a\u096d","_links":{"self":[{"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/posts\/33481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/comments?post=33481"}],"version-history":[{"count":1,"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/posts\/33481\/revisions"}],"predecessor-version":[{"id":33482,"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/posts\/33481\/revisions\/33482"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/media\/33477"}],"wp:attachment":[{"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/media?parent=33481"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/categories?post=33481"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/english.bankingsansar.com\/bs_api\/wp\/v2\/tags?post=33481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}