Kathmandu. Nepal Telecommunication Authority (NTA) has sought clarification from Ncell Axiata Limited regarding the amount deducted from the customer’s main balance in the name of ‘pay as you go’ data charge even when the data is not used or mobile data is turned off.
NTA spokesperson Min Prasad Aryal said that Ncell has been directed to resolve this problem completely and make arrangements that the amount would not be deducted automatically when the data is shut down and inform the authority about it. According to Section 47 (1) of the Telecommunications Act, 2053, the amount deducted unauthorizedly should be returned to the concerned customer along with compensation and if the customer is not identified, the amount should be deposited in the state treasury.
Stating that Ncell has not taken adequate initiatives to resolve this problem for a long time and has not addressed the complaints of the customers on time, the authority has also sought clarification as to why it should not take action as per the law. Ncell has also been asked to conduct an independent audit of its entire billing system, including logos and algorithm for charging data and submit its report within a month.
‘There was balance till yesterday, today it is over. What happened to Ncell?” Ncell had a balance, Ncell cut the balance, Ncell cheated me’
‘Recharged only yesterday, today there is no balance, Ncell is cheating. ’
}’Ncell is secretly reducing my balance, this Ncell is cheating’
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You must have heard a lot of such discussions and complaints on social media. You must have seen that some people have commented that a corporate company like Ncell does not do such fraud. But no, the issue of Ncell defrauding customers by deducting money in this way is no longer an accusation, it has been proved to be true. A 5-member team formed under the leadership of Tanka Mani Sharma Dangal by the then Prachanda government to investigate the mischief of Ncell has revealed the list of fraud of Ncell.
The regulator Nepal Telecommunication Authority (NTA) has taken action against Ncell after it was proved that Ncell had cheated more than Rs 1 billion by stealing the customer’s money. This has not only exposed the extent to which Ncell has been cheating customers, but has also revealed how Ncell has been fooling its customers and how it has been cheating customers under the cover of Ncell Corporate House ।
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